Privacy Policy

Last updated: 1/1/2026

Introduction

This Privacy Policy explains how Fluency ("we", "us", "our") collects, uses, and protects your personal information when you use www.fluency.center (the "Website") and our services. By using our Website, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of information:

  • Account & Identity: name, email address, password (hashed), profile details (e.g., full name, language preferences, level), and teacher/student identifiers.
  • Authentication & Session: session tokens and similar identifiers managed by our authentication provider to keep you signed in.
  • Usage Data: pages viewed, interactions, assessments taken, and general analytics to improve performance and features.
  • Device & Log Data: IP address, browser type, device information, and timestamps used for security and diagnostics.
  • Payment Data: if applicable, limited transaction details processed by third-party payment providers. We do not store full payment card numbers on our servers.

How We Use Your Information

  • Provide, operate, and maintain the Website and services
  • Authenticate users and secure access to dashboards and classes
  • Personalize your learning experience and track progress
  • Communicate updates, service notices, and support messages
  • Monitor performance, fix issues, and improve features
  • Comply with legal obligations and enforce our Terms

Legal Bases (EEA/UK)

Where applicable under GDPR, we process personal data based on:

  • Performance of a contract (providing subscribed services)
  • Legitimate interests (security, analytics, product improvement)
  • Consent (optional features like marketing emails or certain cookies)
  • Compliance with legal obligations

Sharing Your Information

We may share limited data with:

  • Service providers: authentication, analytics, hosting, payment processing, and customer support—solely to deliver and improve the service.
  • Legal & compliance: when required by law or to protect rights, safety, and security.

We do not sell personal data.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data, subject to lawful exceptions.

Your Rights

Depending on your location, you may have the right to:

  • Access a copy of your personal data
  • Correct inaccurate or incomplete data
  • Delete your data (subject to legal exceptions)
  • Restrict or object to certain processing
  • Receive your data in a portable format
  • Withdraw consent where processing relies on consent

To exercise these rights, contact us at contact@fluency.center.

Cookies & Tracking

We use cookies to operate and improve the Website, remember preferences, and analyze usage. For details and controls, see our Cookie Policy.

Security

We implement technical and organizational measures to protect personal data. No system is perfectly secure; please use strong passwords and keep your credentials confidential.

International Transfers

If your data is transferred outside your country or region, we take steps to ensure appropriate safeguards (e.g., contractual protections) consistent with applicable law.

Children’s Privacy

Our services are intended for users aged 13 and older. If you believe a child provided personal data without consent, contact us and we will take appropriate steps.

Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you in-app or via email and update the "Last updated" date above.

Contact Us

Questions about this Privacy Policy? Contact us at contact@fluency.center.